Contact
We're here for you.
Questions about your order, shipping, returns or setting up your glasses? Write to us – real people, usually replying within 24 hours on business days.
- Personal support
- Reply within 24 h on business days
- Help with setup & app
Orders & shippingShipping info
Status, address changes, tracking – send us your order number.
Returns & withdrawalStart a return
14-day right of withdrawal. We'll walk you through every step.
Setup & appGo to FAQ
Pairing, connecting the app, transferring files – we help with every step.
Frequently asked questions
Where do I find my order number?
In your order confirmation email (e.g. #1001) or in your customer account.
How quickly do you reply?
Usually within 24 hours on business days, often much faster.
Do you have a phone hotline?
We currently handle enquiries by email and contact form – that way we can share photos and screenshots with you directly.
Write to us
The more details you give us (order number, product, smartphone model), the faster we can help.
- support@nuviovision.com
- Antwort an Werktagen innerhalb von 24 Stunden