Free, tracked, no surprises.
Every order ships to Germany for free – with tracking and no additional duties or taxes. Here's how it works.
- Free shipping
- Tracked delivery
- Duties & taxes included
- 1Order confirmed
Right after your purchase you'll receive an order confirmation by email.
- 2Dispatched within 1–2 business days
We check and pack your order and hand it over to the carrier.
- 3On its way to you
You'll receive a tracking number by email and can follow every step.
- 4Delivery
AURA usually 5–11 days, VELO 5–11 days, PULSE 9–18 days after ordering.
AURA: approx. 5–11 days
VELO: approx. 5–11 days
PULSE: approx. 9–18 days
Calendar days from receipt of your order.
All prices include VAT. There are no additional customs duties, import charges or fees – the price at checkout is the final price.
After dispatch you'll receive an email with a tracking link. The parcel is usually scanned for the first time within 1–2 business days.
Shipping questions
Can I change my delivery address after ordering?
Yes, as long as the order hasn't shipped yet. Write to us as soon as possible with your order number at support@nuviovision.com.
What happens if I'm not at home?
The courier will leave a notification or deliver the parcel to a local branch or parcel locker. You'll find the details in the tracking.
Do you also deliver to Austria or Switzerland?
We currently ship to Germany only. More countries will follow.
My parcel arrived damaged.
We're sorry about that. Please take photos of the parcel and the product and send them to us within 48 hours – we'll arrange a replacement right away.